Exchange/Return Policy

14-Day Exchange Policy

Riverwood Fashion Hair accepts eligible exchange requests within 14 calendar days after delivery or local pickup.

Exchange eligibility

The item must remain new, unused and unaltered and in resalable condition. Items that have been worn, installed, washed, brushed or combed for use, cut, colored, bleached, chemically treated or otherwise used or altered are not eligible for exchange.

Some clearance or special-sale items may be final sale when clearly identified as such on the product or promotion.

How to request an exchange

Contact us before shipping the item back. Include your order number, the item you received and the item you would like instead. We may request photos to confirm the item's condition. Do not send merchandise to an address unless our team has confirmed the return address for your request.

Email goldenriverhair@gmail.com or call 770-558-4294.

Price difference and shipping

If the replacement item costs more, the customer is responsible for the approved price difference. Unless Riverwood confirms otherwise in writing, the customer is responsible for shipping the original item back. Use a trackable shipping service.

Inspection

We inspect returned merchandise before completing an exchange. If the item no longer meets the new, unused and unaltered condition requirement, the exchange will not be approved.

Wrong or damaged item

If you believe you received the wrong item or an item with a product issue, contact us promptly with your order number and photos so our team can review the case.

For returns, see our Return Policy.