Return Policy

14-Day Return Policy

Riverwood Fashion Hair accepts eligible return requests within 14 calendar days after delivery or local pickup.

Return eligibility

To qualify, the item must remain new, unused and unaltered and be returned in resalable condition. Items that have been worn, installed, washed, brushed or combed for use, cut, colored, bleached, chemically treated or otherwise used or altered are not eligible for return.

Some clearance or special-sale items may be final sale when clearly identified as such on the product or promotion.

How to request a return

Contact us before sending anything back. Include your order number and the item you want to return. We may ask for photos to confirm condition or resolve an order issue. The approved return address may differ from the address on the original shipment.

Email goldenriverhair@gmail.com or call 770-558-4294.

Return shipping and inspection

Unless Riverwood confirms otherwise in writing, the customer is responsible for return shipping. Use a trackable shipping service because Riverwood cannot verify packages that are lost before delivery to the approved return address.

After the returned item is received, we will inspect its condition before approving the return. If a monetary refund is approved, the time for funds to appear can vary by payment provider or financial institution.

Wrong or damaged item

If you believe you received the wrong item or an item with a product issue, contact us promptly with your order number and photos so our team can review the case.

For exchanges, see our Exchange Policy. For shipping information, see Shipping & Payment.