WE ARE ALWAYS HERE TO HELP YOU.
We are pleased to offer a return service for all unopened, worn or damaged products within 15 days. If the hair quality, hair color or hair length is not right when you receive the order, please message us on our website to help you, and we will be very happy to assist you further.
HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:
1. HOW DO I MAKE A RETURN?
Pls contact us first on our website and let us know your order number. then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
Note: Please ship the package back through USPS, which is more affordable shipping fee and will not have custom problem, as that can greatly expedite the process.
2. WHAT IS THE RETURN PERIOD?
We will provide a RETURN period on unopened hair within 15 days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, because RIVERWOOD Hair will not be responsible for lost returns.
Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN THE HAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us on our website or our email. The Customer Service team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US on our website.
WE'RE ALWAYS READY!